SANAKO Installation Services - after sales customer care through a global network

Product Overview

Delivered by our competent global network of sales partners, SANAKO Services include a package of aftersales customer care elements designed to complement and complete the teaching solution. SANAKO installation services are available for all of our teaching solutions.

Our partners work with your institution's technical and teaching personnel to provide efficient installation and basic introductory training. A report is provided after executing a specific sequence of activities, and approval is required before another
stage begins. This process ensures customer satisfaction.

Features and Benefits

Careful planning to maximize efficiency. To ensure that the set up of the SANAKO solution proceeds efficiently, the environmental of the target systems are checked before the technician’s site visit. This guarantees the most effective use of installation time. Pre-checks guarantee optimum accuracy. By verifying the contents of the packing list, SANAKO makes sure that all components are included in the delivery of the system. Careful pre-shipment inspection eliminates the possibility of inconvenience or delay resulting from missing components.

System installation by certified professionals. Sanako systems are installed by trained and certified professionals, guaranteeing a successful and efficient process. The involvement of our global network of partners also ensures that installation services are delivered without delay.

System configuration for customer’s needs. In addition to system installation, our service professionals conduct system configuration to ensure that the technology solution is ready for use according to customer needs.

Step-by-step system testing. System functionality tests verify that the teaching environment works optimally and allows for a smooth flow of teaching activities.

Personalized introductory training. SANAKO Installation Services include introductory training for teaching personnel and technical staff. Incorporating an introductory training session into the installation service ensures that customers develop the basic skills needed to start utilizing their teaching technology. The SANAKO Training Services package offers the customers a complete training program that includes both a thorough product presentation and hands-on training covering all product functions.

Customer involvement. Customer involvement and approval are at the heart of Sanako services. An essential phase of the Installation service involves customer confirmation that the installation service has been executed successfully and according to their wishes.System of sign-off ensures that the customer approves each stage of the service encounter.

We recommend that you get SANAKO Software Maintenance with our software products.