SANAKO Remote System Support - fast, easy, and secure

Product Overview

SANAKO Remote System Support is a customer service that uses a web-based connection to the customer’s PC to provide fast, easy and secure remote support. Using a customized web portal, Sanako remote operators will access the customer’s computer with their permission, to diagnose, assist with and resolve issues using various tools. As an option, Sanako may also invite end users to
evaluate the support intervention at the end of the session. The remote service is suitable for use in broadband environments, and can be accessed by the customer from the web.

Features and Benefits

Instant support for faster problem solving. SANAKO Remote System Support Service allows SANAKO professionals rapidly diagnose and resolve incidents in the network environment. The service is ideal in cases where immediate assistance is required, or when a number of urgent service interventions is needed.

Direct access to specialized SANAKO expertise. Remote System Support is provided via an online connection that allows Sanako to remotely view and control the customer’s desktop for incident diagnosis and trouble-shooting. With the ability to remotely access customers' desktops, Sanako can resolve issues even faster and provide end users with a higher quality usage and support experience.

Wide range of expert tools. Using a customized web portal, Sanako remote operators will access the customer’s device with their permission, to diagnose, assist with and resolve issues using various tools. As an option, Sanako may also invite end users to evaluate the support intervention at the end of the session.

Fast and easy access for customer. The remote service is suitable for use in broadband environments, and can be accessed by the customer from the web or by phone.

Efficient support for non-technical users. With the ability to remotely view customers' desktops, Sanako can collaborate with them to resolve issues even faster and provide end users with a higher quality usage and support experience. Non-technical users will find this service particularly beneficial, as integrated chat communication and whiteboard features allows them to interact with Sanako experts to quickly zero in on problem areas for rapid resolution.

Full system security during remote sessions. All actions during the remote support take place in full view of the customer, who remains in control of the screen sharing session throughout. Any sensitive information is protected and new remote connections may only be activated at the request of the customer.