Sanako Support

We are not perfect … as with any software solution that integrates closely with your network and Operating System there will be issues from time to time. We don’t judge, we only want to help and  will always resolve your issues in a polite and courteous manner. Our support team is experienced, friendly and always ready to support you. .

Support

As a valued customer we hope that you find what you need here.
  • Click Downloads to go to our downloads page
  • Click FAQs to go to our Frequently Asked Questions page

Are you a Support Contract holder?  We offer fully inclusive contracts to provide peace of mind – we keep you running and work with your IT support team to provide preventative advice and immediate fault resolutions. More than 80% of issues can be solved remotely and for those that can’t we can come to siteIf you are one of our Support Contract holders then you can book a remote session or site visit using the form below.  One of our Team will get back to you to agree the best course of action.

gotoassist

Not a Support Contract holder?  Simply contact ukenquiries@sanako.com and we will be very happy to speak to you about the type and level of cover that would be best for you.  If you need us then we will be there!

  • Get immediate and effective remote support from one of our Team using GoToAssist
  • Remember – if you don’t find what you need on our web pages, Blog, Twitter, YouTube etc. then (as ever) please contact us on uksupport@sanako.com and we will always help.

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