Privacy Policy

Here, we provide clear and complete information about your personal data that Sanako and Sanako.com site gather. Read more about Sanako on our About us page.

If at any time you have questions about our practices or any of your rights described below, you may reach our dedicated team by contacting us at requests@sanako.com

What personal data we collect and why we collect it

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Our website uses Google Analytics cookies. These are set for monitoring and tracking visitor behavior on the site which allows us to deliver you a better service.

The only other data we collect is the data you provide us when you contact us through our contact form. We use this information to contact you. This information is NEVER shared or sold.

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

  • (a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
  • (b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
  • (c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
  • (d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
  • (e) https://support.apple.com/kb/PH21411 (Safari); and
  • (f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Blocking all cookies will have a negative impact upon the usability of many websites.

How long we retain your data

When you submit a contact request through our contact form, the details you provide are retained until (if) you tell us to remove it. We use this data so that we can contact you.

How we protect your data and what data breach procedures we have in place

In case of a data breach, we will do our best to notify the affected users. We will also notify the appropriate entity in Finland where Sanako Headquarters is located.

What rights you have over your data

  • You can request that your data is deleted or corrected
  • You can request access to the data we have about you
  • You can request that your data to be transferred to another party
  • You must give consent for your data to be used

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being currently our customer (i.e. basic account information like an email address).

Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you understand any changes to this policy.

 

Updated on 25.5.2018